Service Profile

Paddocks Cottage is a traditional detached house in a quiet residential area. It has a large lawned garden and there are fields nearby. Rail and road connections are very good. The Paddocks is very close to Crawley town centre and very easy access to bus stops. Dedicated staff at Paddocks Cottage maintain a warm and homely atmosphere.


The Paddocks is a six-bedroom house. We aim to ensure that the home itself is well maintained and decorated throughout. Each service user has their own bedroom, which has been individually personalized with their own possessions, creating personal space and ensuring privacy. Two bedrooms are situated downstairs and four bedrooms are situated upstairs. There is walking in shower room with toilet facilities downstairs and bathroom upstairs with lovely bath for service users to have nice soak. Four of the bedrooms have washbasin and one have en-suite facilities. Also, upstairs manager has office and small landing area with table and chairs . The rooms meet the pre-existing requirements of The National Minimum Standards 2002. On the ground floor is lovely big kitchen and dining area with big table for six people. The large lounge area has access to the garden through doors. The garden is very specious and at summer time we are using it to have our meals there or to have barbeque. We are as well using our garden to plant flowers and to play sports example football or badminton.The kitchen is nice and specious so service users can help staff to prepare meals. Then all of our service users’ seats together in big dinning table and enjoying meal that they help with. Downstairs we have as well small staff room with toilet facility for staff to be use. There is as well walking in shower room with toilet facility. What we offer as a home. All the Service users are able to participate in a full and comprehensive activity programme which is tailored around their individual needs, hobbies, interests, likes and dislikes. Staffing ratio support s this. Activities include in house music session, watching DVD evenings , art craft, trampoline, watching plains as we are very close to Gatwick airports , shopping, pampering beauty days, accessing community and days centers , day trips A Key worker system is in place with each member of staff over – seeing the care of a particular service user, individual care and development programmes are devised to cater for each individual, encouraging each person to fulfil their potential.Staff support the service users as individuals in many areas including, personal care, activities, monitoring emotional and psychological needs, help with attending appointments out in the community and supporting individuals to maintain relationships with family and friends.Visitors are encouraged to visit The Paddocks at any reasonable time of the day or evening. We do request that all visitors do make themselves known to staff upon their arrival and of their departure.Visitors are able to visit their relative or friend in any communal areas of the home or in the privacy of the service users own room. Menus are planned on a weekly basis, but are flexible towards likes and dislikes. The menu is further developed with consultation on a daily basis to take account of individual preferences, dietary and cultural needs. Meal times are flexible, planned in accordance with activities and individual’s requirements.Outings are arranged regularly to go to different places, these can include, theme parks, trips to the coast and zoos or museum. Each service user has the opportunity to go on holiday each year and staff supports them. If service users do not wish to stay away overnight then they have special days out in lieu of a holiday. The home provides transport with one vehicle to meet the needs of service users’ daily activities, routines, and social and leisure activities. Where appropriate public transport will also be usedService user meeting are held on monthly basis for the service user living at the Paddock Cottage to give them chance to raise any concerns, wishes and likes and dislikes . Same of our service users due to limited communication they not always taking fully part of meetings but we always trying encourage that using different ways to communicate example Makaton / sing language. We do encourage feedback from outside professionals, agencies and service user’s relative. Staff respect that the Service user communicate non-verbally and we encourage communication by other means. For example Makaton language or picture exchange.

Service AIMS

The aim is to provide a safe, supportive and caring environment for their residents. Every person’s needs are different so their requirements are tailored to suit each individual. There is a range of activities on offer with participation gently encouraged. Achievements are recognized and celebrated. Great importance is placed in listening to the views and concerns of residents in order to help them overcome anxieties or problems. Access to family and friends is welcome where appropriate and beneficial. The key objective is to assist residents in building the self-confidence and life skills that will enable them to live an enjoyable and satisfying life.

Contact Person

Marilyn Trillana


Contact Us

Paddock Cottage / Paddocks
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